The Online Disinhibition Effect

Throughout this blog we will explore a number of explanations of why customers can become so disruptive. My primary focus will be on the online sphere. While there is no doubt that face-to-face customers can be toxic too, I’m inclined to think what makes a customer a bad customer is greatly accelerated online. Just because […]

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Struggling for motivation? What happened to not wanting to starve to death?

I have never understood laziness in people whose income is variable. People who are freelance, work on commission, entrepreneurs or people who do not have a fixed set of hours. Basically anyone for whom the more they work, the more they earn. I know many people in this position, and I am alarmed by how […]

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Work from home, or living at work?

When you tell someone you work from home, invariably you receive one of two responses. People will either express how lucky you are; because you can sleep in, take breaks when you want, watch TV and answer only to yourself. Or they tell you that in the same position, they wouldn’t find the motivation to […]

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